{"id":2580,"date":"2022-10-19T18:00:04","date_gmt":"2022-10-19T12:15:04","guid":{"rendered":"https:\/\/nepal.wordcamp.org\/2022\/?post_type=wcb_session&#038;p=2580"},"modified":"2022-10-29T18:52:58","modified_gmt":"2022-10-29T13:07:58","slug":"skills-you-need-as-a-customer-support-representative","status":"publish","type":"wcb_session","link":"https:\/\/nepal.wordcamp.org\/2022\/session\/skills-you-need-as-a-customer-support-representative\/","title":{"rendered":"Skills You Need as a Customer Support Representative"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Good Customer Support is essential to improve your product, increase customer loyalty and contribute to the growth of the company. Nabin has experience of over 4.5 years of working as a customer support representative and has interacted with more than 10,000+ customers. In his speech, Nabin will share his learnings and cover the following topics:<br>&#8211; Understanding the Importance of Customer Support<br>&#8211; Skills to learn as a Customer Support Representative (CSR)<br>&#8211; Benefits of Working as a CSR<br>&#8211; Some of the tools he uses to increase productivity<br>&#8211; Some helpful resources to learn more<\/p>\n\n\n<div class=\"wp-block-wordcamp-session-speakers\"><span class=\"wp-block-wordcamp-session-speakers__byline\">Presented by<\/span><span class=\"wp-block-wordcamp-session-speakers__name\"><a href=\"https:\/\/nepal.wordcamp.org\/2022\/speaker\/nabin-jaiswal\/\">Nabin Jaiswal<\/a><\/span><\/div>","protected":false},"excerpt":{"rendered":"<p>Good Customer Support is essential to improve your product, increase customer loyalty and contribute to the growth of the company. Nabin has experience of over 4.5 years of working as a customer support representative and has interacted with more than 10,000+ customers. In his speech, Nabin will share his learnings and cover the following topics:&#8211; [&hellip;]<\/p>\n","protected":false},"author":15200537,"featured_media":0,"template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_wcpt_session_time":1667623500,"_wcpt_session_duration":1800,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[2579],"footnotes":""},"session_track":[1079918],"session_category":[],"class_list":["post-2580","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-hall-elephant"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"November 5, 2022","time":"10:30 am"},"session_speakers":[{"id":"2579","slug":"nabin-jaiswal","name":"Nabin Jaiswal","link":"https:\/\/nepal.wordcamp.org\/2022\/speaker\/nabin-jaiswal\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wp\/v2\/sessions\/2580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wp\/v2\/sessions\/2580\/revisions"}],"predecessor-version":[{"id":4121,"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wp\/v2\/sessions\/2580\/revisions\/4121"}],"speakers":[{"embeddable":true,"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wp\/v2\/speakers\/2579"}],"author":[{"embeddable":true,"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wporg\/v1\/users\/nabinjaiswal"}],"wp:attachment":[{"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wp\/v2\/media?parent=2580"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wp\/v2\/session_track?post=2580"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/nepal.wordcamp.org\/2022\/wp-json\/wp\/v2\/session_category?post=2580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}