WordPress powers millions of sites, but great support is what keeps users confident and successful.
In this 10-minute lightning talk, I’ll share practical lessons from real-world WordPress support experience—what users actually struggle with, common mistakes supporters make, and how small changes in communication can dramatically improve outcomes. The talk will cover how to approach support with empathy, ask the right diagnostic questions, and guide users toward solutions instead of confusion.
This session is ideal for developers, freelancers, contributors, and anyone who interacts with WordPress users and wants to provide faster, clearer, and more impactful support.