@nabinjaiswal

Nabin is the Chief Product Officer at Codewing Solutions. He started his career as a support intern and is now leading all the team members in the company to develop and maintain WordPress products. He is a WordPress enthusiast who loves learning new technologies and interacting with his customers to improve his products. He spends his leisure time reading books and blogs, learning new skills and watching Netflix shows.

Speaker Type: National

Topic: Skills You Need as a Customer Support Representative

Topic Description:
Good Customer Support is essential to improve your product, increase customer loyalty and contribute to the growth of the company. Nabin has experience of over 4.5 years of working as a customer support representative and has interacted with more than 10,000+ customers. In his speech, Nabin will share his learnings and cover the following topics:
– Understanding the Importance of Customer Support
– Skills to learn as a Customer Support Representative (CSR)
– Benefits of Working as a CSR
– Some of the tools he uses to increase productivity
– Some helpful resources to learn more

Intended Audience: Targeted for students and CSR